Refund Policy for Redgo
At Redgo, we strive to ensure a smooth and satisfying experience for all our customers. However, we understand that unforeseen situations may arise. This Refund Policy explains the conditions under which refunds are applicable and how they will be processed.
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1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
a. Order Cancellation by Customer
Refunds are eligible if the cancellation is made before the order is processed or dispatched.
Once an order is prepared or out for delivery, refunds may not be granted.
b. Order Cancellation by Redgo
If we are unable to fulfill an order due to reasons such as unavailability of items, operational issues, or technical errors, a full refund will be issued.
c. Incorrect or Damaged Orders
If the order delivered is incorrect, incomplete, or damaged, you must report the issue within 24 hours of delivery. Refunds will be provided after verification.
d. Failed Transactions
In cases where payments are deducted but orders are not confirmed due to technical issues, the amount will be automatically refunded to the original payment method.
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2. Non-Refundable Cases
Refunds will not be issued in the following situations:
Change of mind after the order is dispatched.
Unsuccessful deliveries due to incorrect address or contact information provided by the customer.
Orders where items are perishable and delivered in good condition.
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3. Refund Process
a. Verification
Refunds are subject to verification of the claim. You may be asked to provide order details, receipts, or photos as proof.
b. Timeline
Refunds will be processed within 7-10 business days once approved. The exact duration depends on the payment method and banking channels.
c. Method
Refunds will be credited back to the original payment method (e.g., credit card, wallet, or bank account).
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4. How to Request a Refund
Contact our support team at Support@redgo.in within 24 hours of the issue.
Provide all relevant details, such as order ID, reason for the refund request, and proof (if applicable).
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5. Modifications to This Policy
Redgo reserves the right to modify this Refund Policy at any time. Changes will be updated on our platform, and continued use of our services implies acceptance of the revised terms.
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Our Commitment
At Redgo, customer satisfaction is our priority. We are here to address your concerns and ensure a hassle-free experience. For assistance, reach out to us anytime!
